Privacy Policy

Caja Popular Central ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit cajapopularcentral.com, use our mobile app, or interact with us as a customer.

1. Information we collect

• Identity data: name, date of birth, Social Security number (for account and lending), government ID.
• Contact data: mailing address, email, phone.
• Financial data: bank account information, transaction history, income, credit information.
• Technical data: IP address, browser type, device identifiers, session logs.
• Usage data: pages viewed, features used, referring URLs.

2. How we use your information

• To open and service your accounts and loans;
• To verify your identity and comply with USA PATRIOT Act, Bank Secrecy Act, and other legal obligations;
• To protect against fraud, unauthorized transactions, and cybersecurity risks;
• To communicate with you about your accounts, service updates, and (with consent) marketing;
• To improve and personalize our services.

3. How we share information

We share personal information only with:

• Service providers under confidentiality obligations (cloud hosting, card processors, identity verification);
• Partner banks that hold customer deposits;
• Credit bureaus and fraud prevention networks;
• Regulators, law enforcement, or courts where legally required.

We do not sell your personal information.

4. Cookies and analytics

We use essential cookies to make our website work and, with your consent, analytics cookies (such as Microsoft Clarity and Bing UET) to understand how visitors use our site so we can improve it. See our Cookie Policy for details and how to manage preferences.

5. Data retention

We retain personal information for as long as your account is open and afterwards as required by applicable financial recordkeeping laws (generally at least 5 years). Marketing preferences are retained until you opt out.

6. Your rights

Depending on your state of residence you may have rights to access, correct, delete, or restrict use of your personal information (including under the California Consumer Privacy Act as amended by the CPRA, and similar laws in Texas, Colorado, Virginia and others). You may exercise these rights by emailing support@cajapopularcentral.com or calling +1 (945) 632-6990.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, multi-factor authentication and continuous monitoring. Read more on our Security page.

8. Children

Our services are not directed to children under 18 and we do not knowingly collect information from them.

9. Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

10. Contact us

Caja Popular Central
Attn: Privacy Office
1636 Sunnycrest Cir, New Braunfels, TX 78130, USA
Email: support@cajapopularcentral.com
Phone: +1 (945) 632-6990